Questions

Before you book

The questions that come up most often. If yours is not here, send it with your enquiry and we will answer it in writing.

Booking and payment

Can I pay in instalments?

The deposit confirms your place and the balance is due before departure, as set out in your quote. If you need to spread the balance, tell us when you book and we will agree a schedule that ends before the balance date.

What happens if a departure is full?

Tell us and we will add you to the waitlist for that date and send the next departures on the same program. There is no charge to join a waitlist, and we confirm a place only when one is available.

What is not included in the price?

International flights, visas and entry approvals, travel insurance, personal spending, drinks outside the meals listed and anything marked as an exclusion on your quote. The quote lists both sides in full before you pay a deposit.

When is the balance due?

We ask for a deposit to hold your place, and the balance is due eight weeks before departure. The dates are written on your quote, and we send a reminder before each payment.

Travel documents

Do I need a visa for Malaysia or Singapore?

Entry rules depend on your passport and change from time to time. We send the current checklist when you enquire and confirm it again before you travel; the final decision rests with the immigration authority.

On the trip

How much walking is there?

A city day usually covers five to eight kilometres at an easy pace, with stops. The guide plans rest breaks and can arrange a private vehicle where the group needs one; tell us before the trip if walking is difficult for anyone.

Families and groups

Can you cater for children and older travellers?

Yes. Tell us ages and any mobility needs when you enquire, and we adjust the pace, the room layout and the walking distances. Guides plan rest stops, and a private vehicle can be arranged when the group needs one.

Do children share a room with their parents?

We plan rooming with you before departure. Children usually share with a parent or guardian, and we ask the hotel for family rooms or connecting rooms where they exist. Tell us the ages when you enquire so the rooming list is right first time.

Still unsure?

Ask us directly.

Send the question with your dates and we will answer it in writing within one working day.