Privacy Policy

Working draft. This page is being reviewed and will be finalised before the first booking. It is guidance, not legal advice.

Who we are

Diwaka Asia plans trips to Malaysia and Singapore from Nairobi, Kenya. For privacy questions, email info@diwakaasia.com.

What we collect

When you send the enquiry form we collect your name, email address, phone or WhatsApp number, preferred dates, number of adults and children, traveller type, your message, the page you sent it from, and your consent to be contacted. We do not ask for passport numbers, payment details or health records through this website.

Why we use it

We use your details to answer your enquiry, prepare a written quote and keep a record of the arrangements we discuss. We do not sell your details or add you to a mailing list.

Where it is stored and who sees it

Enquiries are stored in the website database and emailed to the enquiry address configured in the site settings. The team that answers enquiries can read them. The website is hosted with service providers that process data on our instructions.

Turnstile and Tawk.to

The enquiry form uses Cloudflare Turnstile to check that a person, not a script, is sending it. Turnstile receives the verification token and may receive your IP address and browser details. When live chat is enabled, the Tawk.to widget loads after you interact with the page or after it has been idle; Tawk.to then processes the chat and technical data under its own policy.

How long we keep it

We keep an enquiry while we are working on it and for as long as we need it for our records. You can ask us to delete it sooner and we will do so unless we are required to keep it.

Your rights

Under the Data Protection Act, 2019 you can ask for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. Email info@diwakaasia.com and we will respond within the period the Act allows. If you are not satisfied, you can complain to the Office of the Data Protection Commissioner in Kenya.

Cookies

This website does not set marketing or analytics cookies. The admin area uses a session cookie for sign-in. Turnstile and Tawk.to may set their own cookies when they run; the chat widget only loads when live chat is enabled.

Changes

If this policy changes we will update this page. The current version is a working draft and will be finalised before the first booking.